Terms & Conditions

“Account” means the registered user profile created by a User on the Platform to access and avail Platform Services.

“Applicable Law” means all applicable statutes, laws, regulations, rules, notifications, circulars, guidelines, judicial decisions, and governmental orders in force within India.

“Business Day” means any day other than a Saturday, Sunday, or public holiday on which commercial banks are open for business in India.

“Buyer” or “Customer” or “User” means any individual who accesses, browses, registers on, or otherwise uses the Platform for discovering Partner Outlets, placing Orders, or availing Platform Services.

“Content” means any information, text, images, graphics, menus, pricing details, descriptions, ratings, reviews, comments, advertisements, software code, or other materials available on the Platform.

“Intellectual Property Rights” or “IPR” means all present and future copyrights, trademarks, service marks, trade names, logos, patents, design rights, database rights, trade secrets, know-how, and proprietary rights recognized under applicable law.

“Order” means a digital advance request placed by a User through the Platform for the purchase of food or beverage items from a Partner Outlet for collection at the designated Pickup Location.

“Partner Outlet” or “Merchant” or “Vendor” means any independent third-party restaurant, food vendor, cloud kitchen, cafeteria, campus canteen operator, or food business operator listed on the Platform offering food items for ordering.

“Pickup Location” means the physical premises of the Partner Outlet or designated collection counter where the Buyer collects an Order placed through the Platform.

“Platform IP” means all Intellectual Property Rights in and relating to the Platform, including software, source code, databases, user interfaces, layouts, graphics, trademarks, brand elements, and proprietary materials owned by or licensed to QSKIP.

“Platform Services” means the technology-enabled services provided by QSKIP facilitating the discovery of Partner Outlets, browsing of menus, placement of advance pickup Orders, digital payment processing, and communication.

“QSKIP Credits” means the non-monetary digital store balance recorded in a User’s Account, denominated in Indian Rupees (where 1 QSKIP Credit = INR 1), comprising Refund Credits and Reward Credits. QSKIP Credits are non-withdrawable, non-transferable, and redeemable solely against eligible Orders on the Platform.

“Refund Credits” means QSKIP Credits credited to a User in place of an original payment method refund at the User’s election under the Refund Policy. Refund Credits do not expire.

“Reward Credits” means QSKIP Credits credited as promotional, loyalty, or goodwill benefits by QSKIP, valid for ninety (90) days from issuance.

“Third Party Services” means services provided by independent third parties integrated with or accessible through the Platform, including payment gateways, authentication providers, cloud hosting, and analytics tools.

(a) Intermediary Technology Provider: QSKIP operates strictly as an intermediary technology platform enabling Users to discover independent Partner Outlets and place advance orders for food and beverage items for self-collection at designated pickup locations.

(b) No Food Preparation or Delivery: QSKIP does not own, operate, manage, control, prepare, manufacture, package, store, sell, or deliver any food or beverage products listed on the Platform. All food items are prepared, handled, and supplied exclusively by independent third-party Partner Outlets.

(c) Direct Transaction with Merchant: Any purchase made through the Platform constitutes a direct bilateral commercial contract between the User and the respective Partner Outlet. The Partner Outlet is solely responsible for food safety, preparation, hygiene, ingredients, allergen warnings, portion sizes, packaging, pricing, and compliance with all applicable licensing requirements, including the Food Safety and Standards Act, 2006 (FSSAI).

(d) Accuracy of Listings: Menu descriptions, item availability, ingredients, images, and pricing are supplied directly by the respective Partner Outlets. While QSKIP takes reasonable precautions during merchant onboarding, QSKIP does not independently verify such information and disclaims any liability for inaccuracies or omissions.

(e) Campus and Institutional Outlets: Users ordering from canteens, cafeterias, or food stalls inside universities, corporate facilities, or closed institutions (“Campus Outlets”) acknowledge that access to specific menus or facilities may be restricted based on their institutional membership, physical location, or campus verification.

(f) Order Tracking Estimates: Real-time status indicators (such as “Order Placed”, “Preparing”, and “Ready for Pickup”) represent automated estimations based on Merchant updates. Fulfillment schedules may fluctuate due to kitchen rush, item availability, or counter queues, and QSKIP bears no liability for variations between estimated and actual pickup readiness.

(a) License Grant: QSKIP grants Users a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial, and lawful purposes in accordance with these Terms.

(b) Age Eligibility: The Platform is intended for use by individuals who are at least eighteen (18) years of age. Individuals under 18 years of age may use the Platform only with the consent and active supervision of a parent or legal guardian who agrees to be bound by these Terms. Creating an Account, placing financial transactions, and holding QSKIP Credits are restricted strictly to persons who have attained eighteen (18) years of age.

(c) Technical Requirements: Accessing the Platform requires a compatible mobile device running Android version 5.0 or higher, or a supported iOS version (iOS 15.0 or higher), alongside an active internet connection. QSKIP does not warrant that the Platform will operate uninterrupted across all devices, operating systems, or telecommunications networks.

(d) Prohibited Activities: Users expressly agree not to:

• Reverse engineer, decompile, disassemble, or derive the source code of the Platform;
• Scrape, crawl, harvest, or extract data from the Platform using automated tools or scripts;
• Reproduce, duplicate, copy, sell, or exploit any portion of the Platform for commercial resale;
• Attempt unauthorized access to servers, databases, payment gateways, or network infrastructure;
• Interfere with, disrupt, or compromise the security, integrity, or stability of the Platform; or
• Falsify, spoof, or manipulate geolocation, IP addresses, or device data to circumvent institutional or location-based menu restrictions.

(a) Registration: In order to place Orders and access platform features, Users must register an Account using verified contact details. All information supplied during registration must be true, accurate, and kept up to date.

(b) Credential Security: Users are solely responsible for maintaining the confidentiality of their login credentials, passwords, and one-time passwords (OTPs). Any activity conducted through an Account shall be deemed authorized by the registered Account holder.

(c) Notification of Breach: Users must immediately notify QSKIP at support@qskip.in upon discovering any unauthorized access, suspicious transactions, or security compromise.

(d) Account and Data Deletion Rights: In compliance with Google Play Store Developer Policies and applicable data protection regulations, Users have the right to delete their Account and all associated personal data at any time:

• Directly within the mobile application settings under Profile > Security > Delete Account; or
• Through our public web-based deletion portal at qskip.in/delete-account (accessible even without the app installed).

By placing an Order through the Platform, the Buyer acknowledges and agrees that:

• Each Order represents a binding electronic contract to purchase food items from the designated Partner Outlet;
• Once an Order is confirmed by the Partner Outlet, it cannot be modified or cancelled except as expressly permitted under the Refund Policy;
• The Buyer must collect the Order from the designated Pickup Location within the pickup window communicated on the Platform;
• Repeated failure to collect prepared Orders, unauthorized chargebacks, or abusive behavior toward outlet staff may result in immediate suspension or termination of access; and
• The Platform is designed solely for personal end-consumption. Orders placed for commercial resale, catering arbitrage, or redistribution are strictly prohibited.

(a) Prepaid Collection Model: All Orders placed via QSKIP are prepaid through integrated digital payment gateways and are prepared for in-person pickup at the Merchant’s designated collection counter. QSKIP does not provide home delivery services.

(b) Perishable Food Notice: Prepared food and beverages are highly perishable. If the Buyer fails to collect the prepared Order within a reasonable time (or before the Partner Outlet’s operational closing time):

• The Partner Outlet may mark the Order as fulfilled and dispose of the items for health, safety, and hygiene compliance;
• The Buyer shall have no entitlement to a refund, replacement, or compensation on account of non-collection; and
• Neither QSKIP nor the Partner Outlet shall bear liability for temperature changes, condensation, loss of crispness, or spoilage resulting from delayed collection.

(c) Deemed Fulfillment: An Order shall be deemed legally fulfilled once the Partner Outlet has prepared the items and made them available for collection at the Pickup Location as indicated on the Platform.

(a) Merchant Pricing: Item prices displayed on the Platform are established by the respective Partner Outlets. Users acknowledge that prices on the Platform may differ from offline dine-in or takeaway counter prices due to platform listings, packaging costs, or promotional arrangements.

(b) Additional Transparent Charges: In addition to food item prices, Orders may include transparently disclosed charges such as platform service fees, convenience fees, packaging charges, or applicable taxes. All applicable fees are itemized in the checkout summary prior to payment completion.

(c) Taxes: Prices are inclusive of applicable Goods and Services Tax (GST) and statutory levies unless expressly broken down at checkout.

(d) Payment Processing: Payments are processed through RBI-authorized third-party payment aggregator gateways (such as UPI, debit/credit cards, net banking, and authorized digital wallets). QSKIP acts solely as a limited collection facilitator on behalf of the Partner Outlet.

Order cancellations and refunds are governed strictly by the QSKIP Cancellation and Refund Policy, which is incorporated into these Terms by reference.

Once an Order is accepted and preparation has commenced at the Partner Outlet, the Order cannot be cancelled by the Buyer. In the event of partner cancellations, stock unavailability, or verified operational failures, refunds will be processed to the original payment method or credited as QSKIP Refund Credits in accordance with the Refund Policy.

To the fullest extent permitted by law, QSKIP, its directors, officers, employees, and agents shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or personal health issues arising from food consumption.

Without limiting the generality of the foregoing, QSKIP bears no liability for food quality, contamination, allergen cross-contact, unhygienic preparation, or packaging errors committed by independent Partner Outlets.

To the maximum extent permitted by law, QSKIP’s aggregate liability arising out of or in connection with any Order shall not exceed the amount actually paid by the User for that specific Order or INR 1,000, whichever is lower.

QSKIP may issue digital store credits (“QSKIP Credits”) to Users, categorized as either Refund Credits (issued for cancelled orders under the Refund Policy) or Reward Credits (issued for promotional goodwill or marketing campaigns).

Users explicitly acknowledge and agree that:

• QSKIP Credits do not constitute legal tender, currency, bank deposits, electronic money, or prepaid payment instruments (PPI) under RBI guidelines;
• QSKIP Credits are strictly non-withdrawable, non-transferable, and cannot be redeemed for cash, refunded to bank accounts, or transferred to other users;
• QSKIP Credits may be redeemed solely against eligible food orders placed through the QSKIP Platform;
• Promotional Reward Credits expire ninety (90) days from the date of issuance unless explicitly stated otherwise. Refund Credits do not expire;
• Promotional QSKIP Credits must be used in full in a single transaction and cannot be split or partially redeemed across multiple separate transactions; and
• QSKIP reserves the right to revoke or suspend fraudulent, gaming, or erroneously issued credits.